+49 (0)7332 8286
Mo-Fr 8.30a. - 16p
Calls from the German landline at local rates. Prices from the mobile network may differ.
service@kela.de
From 39€ order value we deliver free of shipping costs to Germany +++ Welcome to kela!
Terms of Payment and Delivery
Delivery
With our high-quality and useful accessories for the kitchen and bathroom, we want to help you and your family to feel comfortable in your home! Thank you very much for your order! Our customer service is also available to you as usual by telephone (+49 07332 8286) and by e-mail (service(at)kela. de). We are looking forward to your order and contact!
shipping costs
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- We will delivery as long as we are not out of stock.
- Shipping within Germany is done with DHL and DPD, international with DPD.
- Goods ordered at www.kela.de will be delivered to any desired address within Germany and Austria. Delivery to other European countries is also possible.
- The shipping cost per order for freight and packaging totals in Germany: 5.99 euros. From a total order value of 39euros, shipping is free.
- In Austria, Belgium, Luxembourg, Netherlands: 10.99 euros. From a total order value of 40 euros, shipping is free.
For orders to other European countries, individual shipping costs vary, will be communicated during the order process before completion of the order, and are listed here. - Shipping takes place only on working days. No shipping and delivery on Sundays and public holidays.
- If the selected product is out of stock at the time of the customer’s order, Kela will inform the customer immediately in the order confirmation. If the product is permanently unavailable, Kela refrains from accepting it. A contract is not concluded in this case. If the product ordered by the customer is only temporarily unavailable, Kela will inform the customer immediately in the order confirmation. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract. Moreover, Kela is entitled to withdraw from the contract as well in this case. Any payments already made by the customer will be reimbursed immediately.
Returns
- Returns due to complaints and statutory right of cancellation are possible within 14 days of receipt of the consignment. You can fill in the enclosed returns form and send the goods back to us in the original packaging. Please pack the goods securely and return them to us in their original packaging. We reserve the right not to refund for damaged goods and missing original packaging.
- Customers from Germany and Austria can print out the package sticker here and then deliver the package to the nearest DPD parcel shop.
Please use the following returns portal for returns from Germany (with DHL) Return portal.
Please use the following returns portal for returns from Germany and other european countries (with DPD) Return portal.
- For returns from other countries, which are not choosable, please contact us at service@kela.de
The address for return is:
Keck & Lang GmbH
Online shop returns
Nordring 1
89558 Böhmenkirch
Germany
Payment options
- The customer can make the payment by credit card (Visa or Mastercard) or PayPal.