Terms of Payment and Delivery

Delivery

• We will delivery as long as we are not out of stock.
• Goods ordered at www.kela.de will be delivered to any desired address within Germany and Austria. Delivery to other European countries is also possible.
• The shipping cost per order for freight and packaging totals in Germany: 4.95 euros. From a total order value of 40 euros, shipping is free. in Austria, Belgium, Luxembourg, Netherlands: 8.95 euros. From a total order value of 40 euros, shipping is free.
  For orders to other European countries, individual shipping costs vary, will be communicated during the order process before completion of the order, and are listed here.
• Shipping takes place only on working days. No shipping and delivery on Sundays and public holidays.
• If the selected product is out of stock at the time of the customer’s order, Kela will inform the customer immediately in the order confirmation. If the product is permanently unavailable, Kela refrains from accepting it. A contract is not concluded in this case. If the product ordered by the customer is only temporarily unavailable, Kela will inform the customer immediately in the order confirmation. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract. Moreover, Kela is entitled to withdraw from the contract as well in this case. Any payments already made by the customer will be reimbursed immediately.
Customers from Germany and Austria can print out the package sticker here and then deliver the package to the nearest DPD parcel shop.

          Please use the following returns portal for returns from Germany Return portal.

For returns from other countries, please contact us at service@kela.de

          The address for return is:
          Keck & Lang GmbH
          Online shop returns
          Nordring 1
          89558 Böhmenkirch
          Germany

Payment options

• The customer can make the payment by credit card (Visa or Mastercard), PayPal or Sofort GmbH transfer.